Do customers get their own US address?

Each customer gets a mailbox number appended to your warehouse address, shown in their portal as soon as they sign up.

What happens when a package arrives with no mailbox number?

It goes to the Unknown Packages queue, where staff find the owner and assign it so it can be invoiced and collected.

Can customers upload their invoices?

Yes. Customers send a pre-alert with the invoice attached, so customs values are ready before the package lands.

Package forwarding software with a mailbox for every customer

Package forwarding lives or dies on one thing: getting every package to the right customer, quickly, with the right bill. One mismatched label means a phone call, a search and an unhappy customer.

LogisticsPlug gives every customer a mailbox number and US shipping address, matches packages to them as they arrive, invoices automatically and keeps the customer updated at every step, so your team handles exceptions instead of every package.

A shipping address for every customer

Customers sign up on your branded site and immediately see their own shipping address with their mailbox number, ready to use at checkout.

Self sign-up on your website
Unique mailbox number per customer
US warehouse address shown in their portal

Pre-alerts and tracking

Customers pre-alert their packages and upload the invoice before the package arrives. Once it does, they follow its status from warehouse to pickup and get an email at each step.

Pre-alerts with invoice upload
Status history for every package
Automatic status emails
Portal announcements and batch emails

Billing without the spreadsheet

Invoices are created from your weight-based rates and fees when the package is weighed. Customers pay online, and the package is released at pickup once paid.

Automatic per-package invoices
Online payments
Coupons and referral rewards

Handling the exceptions

Packages without a matching mailbox land in an Unknown Packages queue. Packages left too long show up on an Uncollected list so you can chase them before storage fees build up.

Unknown package queue
Uncollected package follow-up
Support tickets for customer questions

Frequently asked questions

Do customers get their own US address?: Each customer gets a mailbox number appended to your warehouse address, shown in their portal as soon as they sign up.
What happens when a package arrives with no mailbox number?: It goes to the Unknown Packages queue, where staff find the owner and assign it so it can be invoiced and collected.
Can customers upload their invoices?: Yes. Customers send a pre-alert with the invoice attached, so customs values are ready before the package lands.