A courier management system that runs the whole business
Most couriers piece their operation together from a spreadsheet for packages, another for invoices, a WhatsApp group for customers and a cash book for the counter. Every handoff between them is where packages go missing and money goes uncollected.
LogisticsPlug replaces all of that with one courier management system: packages, invoices, payments, customers, staff and branches, with a branded portal for your customers on top.
Packages from arrival to collection
Every package has a status history from the moment it is scanned to the moment it is signed for, and customers are told at each step.
- Scan, process and track every package
- Bulk status changes and label printing
- Pickup queue, shelves and signatures
- Delivery requests and delivery areas
Money in, money out
Invoices are created automatically from your rates, customers pay online, and reconciliation, income and expenses and reports keep the books straight.
- Automatic invoicing from your rate table
- Online payments and reconciliation
- Income & expenses, payroll
- Downloadable reports
Customers
A full customer record with packages, invoices, deliveries and emails in one place, plus a branded portal and website where customers serve themselves.
- Customer records with mailbox numbers
- Branded portal and website on your domain
- Batch emails, announcements and support tickets
- Optional AI assistant for customer questions
Team and locations
Add staff, give each role exactly the permissions it needs, track time and attendance, and run several branches from one account.
- Staff roles and permissions
- Time & attendance
- Multiple branches
- Audit logs
Frequently asked questions
- What is a courier management system?
- Software that runs a courier's operation end to end: receiving and tracking packages, invoicing and payments, customer communication, pickup and delivery, and staff. LogisticsPlug does all of these in one place.
- Can my staff only see what they need to?
- Yes. You create roles and tick the permissions each one gets; staff only see the parts of the system their role allows.
- Is there a mobile app?
- The admin workspace and the customer portal both work in a phone browser and can be installed to the home screen.
- How much does it cost?
- Plans are tiered by size with optional add-ons. See logisticsplug.com/pricing for current plans.